In this century, McDonald's have revolutionized their restaurant with many ways and comfort their customers the most. Start from indoor seating, drive-through windows, adding breakfasts to the menu and adding play areas for children and families' customer. Now, they also have self-service kiosks in the restaurant across the US special for the customer to order and pay their foods without even have to long queue at the counter. The touch-screen technology is able the process of buy and sell is faster than before.
The speed up of ordering the meals means that maximization of satisfaction for customers.
This new technology give people more choice of control over customizing for their foods, without needs to consider about the other customer who are waiting for ordering because of the much machines for all customers. Unlike traditional order, self-service kiosk give opportunities for their customers to request the ingredients for their foods whether they want extra sauce, vegetables nor if they are choosing not to put it at all. It seems like big great news for those who hate green stuff i guess :P
Many people are worried the fact that if this self-service Kiosk are implied for all McDonald's franchise, the staff will be kick out from their current jobs as the management start to worry about the rising price of labor costs. But the fast-food chain denies that for said that cashiers are still responsible for taking an order for customer who are wish to order from counter.
The touch-screen technology is meant to speed up the ordering process and give people more control over customizing their food, while reducing opportunities for human error, according to the company.
Similar like ordering from app for example mobile phone or web ordering, Self-service kiosk is one of the additional service options that are provided by McDonald's for
pleasing the customers while reducing the opportunities for human errors.
Moreover, it is actually an opportunities for the company to cut their expenses by reducing the labor cost by reducing several workers but still keeps some of the workers. It is a proper ways for the company to keep maximum profits by grab the opportunities of rising the technology that will give great high benefits.
Read more at http://www.businessinsider.my/what-self-serve-kiosks-at-mcdonalds-mean-for-cashiers-2015-8/#OeJbhm60eGjMCLxK.99
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